Our Commitments

Order Cancellation & Shipping Policy

Effective Date: 17/10/2026 | Sueñeiro

4. Order Cancellation Policy

Effective Date: 17/10/2026

Customers should contact sueneiro@gmail.com or (Whatsapp) +91 79895442454 as soon as possible if they wish to cancel or amend an order.

When Cancellation or Amendment May Be Accepted

Cancellation or amendment requests may be accepted before the order enters production, personalization, packaging, procurement, or dispatch, subject to the terms disclosed at checkout and applicable law.

Once a customized or made-to-order product has entered production, or a perishable product has been prepared specifically for dispatch, cancellation may no longer be available as a voluntary option, except where required by applicable law.

Orders Cancelled by the Business

If we cancel an order, are unable to fulfil it, or cannot supply the confirmed product, we will arrange the applicable refund or other remedy in accordance with law.

Cancellation Fees and Legal Rights

Any cancellation fee, deduction, or restriction will be applied only where lawful, appropriately disclosed, and justified by the circumstances. Nothing in this Policy excludes or limits any non-waivable rights or remedies available to a customer under applicable law.

Products prepared according to customer-specific instructions, including personalized labels, names, messages, colours, fragrances, designs, packaging, event themes, or bespoke gifting arrangements, are generally not eligible for change-of-mind returns or cancellations once production has commenced.

Contact: Sueñeiro | sueneiro@gmail.com | +91 79895442454 | Om Sree Glory, Kowkoor, Yapral, Secundrabad, Telangana, India | sueneiro.in

Last Updated: 17/10/2026

5. Shipping & Delivery Issues

Effective Date: 17/10/2026

Scope note: The original document contains a section about delivery and shipping problems, but it does not specify a full shipping policy such as shipping fees, dispatch timelines, delivery estimates, service areas, or tracking procedures. This is only the text supported by the supplied document.

Customers should ensure that their shipping address, contact number, recipient details, and delivery instructions are accurate at the time of ordering.

If a shipment is delayed, lost, delivered incorrectly, or returned to us, please contact us so that we can investigate with the relevant delivery partner.

Responsibility for transit damage, loss, failed delivery, and associated costs will be determined in accordance with the applicable order terms and mandatory law. We will not automatically transfer responsibility to the customer merely because a third-party courier was used.

For chocolate and other temperature-sensitive products, customers should review any delivery or storage instructions provided at checkout. Any limitation concerning temperature exposure will apply only to the extent consistent with our disclosed commitments and applicable law.

For orders intended for birthdays, weddings, festivals, corporate gifting, or other time-sensitive occasions, customers are encouraged to place orders well in advance and verify delivery details carefully. We will make reasonable efforts to meet confirmed delivery arrangements, subject to agreed terms and applicable law.