Our Commitments

Replacement & Refund Policy

Effective Date: 17/10/2026 | Sueñeiro

2. Refund Policy

Effective Date: 17/10/2026

At Sueñeiro, approved refunds will ordinarily be initiated within 7–10 business days after approval, unless a different period is required by applicable law or communicated for a legitimate processing reason.

When a Refund May Be Considered

We will review requests involving products that arrive damaged; items that are incorrect or missing; material quality or manufacturing defects; and other circumstances where a refund or other remedy is required by applicable law.

Once we have reviewed the claim and available evidence, we will communicate the appropriate resolution. Depending on the nature of the issue, product availability, urgency of the occasion, and applicable law, the resolution may include a replacement of the affected product or missing item, resupply of the incorrect or defective item, a refund of the eligible amount, or store credit or another mutually agreed alternative where legally permissible.

How Refunds Are Processed

Refunds will generally be issued to the original payment method used for the transaction. If the original payment method is unavailable or a different method is required or permitted by law, we will coordinate an appropriate alternative with the customer.

The time taken for the refunded amount to appear in the customer’s account may depend on the payment service provider, bank, card issuer, or payment gateway.

Unless otherwise required by law or agreed in writing, refunds will be limited to the amount actually paid for the affected product and any associated charges that are refundable under applicable law. Statutory entitlements to shipping charges, taxes, compensation, or other remedies will be honoured where applicable.

Important Exceptions and Legal Rights

We generally cannot accept change-of-mind returns of edible items, particularly where the product is perishable, has a short shelf life, or has been unsealed after delivery, except where a return or other remedy is required by applicable law.

Products prepared according to customer-specific instructions are generally not eligible for change-of-mind cancellations once production has commenced. This does not exclude a remedy where a product is incorrectly manufactured, materially differs from confirmed specifications, arrives damaged, or otherwise qualifies under applicable law.

Store credit or a replacement will not be imposed as a substitute where a refund or another specific remedy is required by law. Nothing in this Policy limits non-waivable consumer rights.

To request a refund, contact sueneiro@gmail.com or +91 79895442454 (Whatsapp) and provide your order number, order date, contact details, photographs where relevant, and a brief description of the issue.

Contact: Sueñeiro | sueneiro@gmail.com | +91 79895442454 | Om Sree Glory, Kowkoor, Yapral, Secundrabad, Telegana, India | sueneiro.in

Last Updated: 17/10/2026

3. Replacement Policy

Effective Date: 17/10/2026

At Sueñeiro, we will review requests for replacement or resupply in the following circumstances:

A product arrives physically damaged, broken, leaking, melted, crushed, or otherwise materially damaged during transit.
The customer receives an item, variant, fragrance, colour, quantity, design, or specification different from the confirmed order.
An item, component, accessory, message card, or other expressly included part of the order is missing.
A product has a material manufacturing defect or does not substantially conform to its confirmed description or specifications.
A replacement or other remedy is required by applicable law.

Review and Resolution

Once we have reviewed the claim and available evidence, we will communicate the appropriate resolution. Depending on the nature of the issue and product availability, this may include replacement of the affected product or missing item, resupply of the incorrect or defective item, a refund of the eligible amount, or store credit or another mutually agreed alternative where legally permissible.

If an individual item within a gift hamper is damaged, incorrect, or missing, we may, depending on the circumstances, replace the affected item or provide another appropriate remedy rather than requiring the return of the entire hamper. This will not apply where a complete-hamper remedy is required by law or is otherwise appropriate because the issue materially affects the entire order.

How to Report an Issue

Customers should report apparent damage, incorrect items, missing items, or delivery-related issues within 24 hours of delivery wherever reasonably practicable. Contact sueneiro@gmail.com or +91 79895442454 (Whatsapp) and provide the order number and date, name and registered contact details, photographs of the product, packaging and shipping label where relevant, and a brief description. For edible products, include packaging, product condition, batch or lot details, and expiry or best-before information where available.

Please retain the product, packaging, and relevant shipping materials until we advise you on next steps. We may request additional reasonable information to verify a claim. We will not reject an otherwise valid statutory claim solely because it was not reported within 24 hours where applicable law provides a longer period or does not permit such a restriction.

Handmade and Edible Products

Ordinary handmade variations in colour, finish, texture, fragrance intensity, or appearance do not by themselves constitute a defect where the product otherwise conforms to its description and applicable safety and quality requirements. This does not exclude claims involving material defects, unsafe products, substantial non-conformity, or delivery damage.

Customers should not consume any edible product suspected of being contaminated, tampered with, or unsafe. Contact us promptly and retain relevant packaging and batch information where possible. Claims involving melting, deterioration, contamination, damaged packaging, incorrect products, allergens, or other food-quality concerns will be assessed on their merits and in accordance with applicable food safety and consumer protection requirements.

Any replacement or alternative resolution remains subject to statutory rights. Where a refund or another specific remedy is required by law, a replacement or store credit will not be imposed as a substitute.